The Connexion Team will be notifying residents and businesses directly as soon as service is available to order via email (if we have a valid email on file) as well as direct mail letter. To ensure you receive an email notification, visit fcconnexion.com/service-availability and fill out the form at the bottom of the page.
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The original billing system did not meet the needs of our customers and we believed it was time to move forward with a new solution.\n\n\t\t\n\t\n\t"}},"@type":"Question","name":"Why do we have two separate bills when I get utility services from one organization?","url":"https:\/\/fcconnexion.com\/support-and-resources-faq\/#faq-item-why-do-we-have-two-separate-bills-when-i-get-utility-services-from-one-organization","answerCount":1,"acceptedAnswer":"@type":"Answer","text":"\n\t\t\t\n\t\tConnexion requires different functionality to manage its specific products and services, which is why we have a separate billing system from the rest of Utilities. This also means that a separate bill is generated. \n\n\t\t\n\t\n\t","@type":"Question","name":"Will Fort Collins Utilities need new billing system? When?","url":"https:\/\/fcconnexion.com\/support-and-resources-faq\/#faq-item-will-fort-collins-utilities-need-new-billing-system-when","answerCount":1,"acceptedAnswer":"@type":"Answer","text":"\n\t\t\t\n\t\tUtilities will begin work in 2022 on a multi-year project to either upgrade or replace the existing Utilities billing system. There will be multiple enhancements that will provide many benefits to the customer experience.\u00a0\u00a0\n\n\t\t\n\t\n\t","@type":"Question","name":"Will there be a customer account portal?","url":"https:\/\/fcconnexion.com\/support-and-resources-faq\/#faq-item-will-there-be-a-customer-account-portal","answerCount":1,"acceptedAnswer":"@type":"Answer","text":"\n\t\t\t\n\t\tYes. It will have new and improved features to help you manage your account, pay bills, set up credit card auto payment and paperless billing easily and securely.\u00a0\u00a0\u00a0\n\n\t\t\n\t\n\t","@type":"Question","name":"Will I be able to keep my Connexion account number?","url":"https:\/\/fcconnexion.com\/support-and-resources-faq\/#faq-item-will-i-be-able-to-keep-my-connexion-account-number","answerCount":1,"acceptedAnswer":"@type":"Answer","text":"\n\t\t\t\n\t\tYes! Your Connexion account number will transfer over to the new billing system.\n\n\t\t\n\t\n\t","@type":"Question","name":"How do I access the new billing system?","url":"https:\/\/fcconnexion.com\/support-and-resources-faq\/#faq-item-how-do-i-access-the-new-billing-system","answerCount":1,"acceptedAnswer":"@type":"Answer","text":"\n\t\t\t\n\t\tVisit fcconnexion.com\/myaccount. If this is your first time accessing the portal, click on Register to sign up. Have your Connexion account number readily available.\u00a0\n\n\n\t\t\n\t\n\t","@type":"Question","name":"What if I want paperless billing?","url":"https:\/\/fcconnexion.com\/support-and-resources-faq\/#faq-item-what-if-i-want-paperless-billing","answerCount":1,"acceptedAnswer":"@type":"Answer","text":"\n\t\t\t\n\t\tSigning up for paperless billing is fast, easy and convenient. Once you have registered your account, login and select Request Paperless Billing from the Your Account menu.\u00a0\n\n\n\t\t\n\t\n\t","@type":"Question","name":"I had Auto Payment previously. Does that carry over?","url":"https:\/\/fcconnexion.com\/support-and-resources-faq\/#faq-item-i-had-auto-payment-previously-does-that-carry-over","answerCount":1,"acceptedAnswer":"@type":"Answer","text":"\n\t\t\t\n\t\tNo. Because we are changing billing systems, your automated payments do not transfer over and you will need to re-enroll.\u00a0 Please note, our new system only accepts credit cards (Visa, Mastercard and Discover) for Auto Payment.\u00a0\nSetting up Auto Payment is a two-step process.\u00a0\nSelect Manage Payment Methods from the menu in your customer self-service portal.\n\n \n \n \n \n \n \n \n \nSelect the Add Credit Card button.\u00a0\n\n \n \n \n \n \n \nEnter and save your credit card information in the required fields.\u00a0\n\n \n \n \n \n \n \n \nNext, find the Auto Payment Status and click on the Change button.\n\n \n \n \n \n \n\n \n \n \n \n \n \nYou will see a confirmation screen showing your automatic payments are enabled.\n \n\n \n \n\n\t\t\n\t\n\t","@type":"Question","name":"I need help accessing my account. Who do I call?","url":"https:\/\/fcconnexion.com\/support-and-resources-faq\/#faq-item-i-need-help-accessing-my-account-who-do-i-call","answerCount":1,"acceptedAnswer":"@type":"Answer","text":"\n\t\t\t\n\t\tYou can give our Customer Service Team any time Monday \u2013 Friday from 8:00 a.m. \u2013 5:00 p.m. at 970-212-2900.\u00a0\n\n\t\t\n\t\n\t"]}Back to TopMy Accountimage/svg+xmlimage/svg+xmlWill there be a customer account portal?Yes. It will have new and improved features to help you manage your account, pay bills, set up credit card auto payment and paperless billing easily and securely.
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